The North Carolina Office on Disability and Health

"Interacting with Persons with Disabilities" DVD

A 75% correct response rate allows your agency request funding for adaptive equipment from the NC Governor’s Crime Commission. You may take the quiz multiple times. Please submit only one quiz per agency.

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Based on the eight scenarios in the DVD, select the correct / best answer for each question below.

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1. A hearing aid provides assistance for a person to hear a. As others without hearing loss, if worn properly
b. Higher pitched sounds
c. Although not equivalent to hearing as those without hearing loss

2. A person with hearing loss a. Needs to sit a limited distance from the service provider
b. Needs the service provider to speak louder
c. Needs a quiet area in which to talk

3. When talking with a client who has a speech disability, the service provider should a. Act as if she/he understands, so as not to embarrass the client
b. Assist the client with words that seem difficult to say
c. Repeat phrases from the conversation to help clarify understanding

4. A person with a speech disability often a. Needs assistance with forms
b. Has an average intellect, but has difficulty with speech
c. Has below average intelligence

5. A person who is deaf does not typically communicate by a. Sign Language
b. A communication board
c. Talking

6. When serving a client who is deaf a. Face the client when communicating, rather than the interpreter
b. Face the interpreter when communicating, rather than the client
c. Ask a staff or a family member who knows sign language to interpret

7. When working with a client who is blind, it is recommended that a service provider a. Hold the person's hand to direct to the office area
b. Allows the client to hold her arm just above the elbow to direct to the office area
c. Greet and guide her service animal to the office area

8. A client who is blind a. Does not usually want to be asked about her service animal
b. Is helped when a person speaks a bit louder
c. Needs directions that indicate right / left or distance

9. When working with a client who uses a wheelchair, a service provider should a. Ask what accommodations she may need
b. Push her wheelchair throughout the shelter
c. Transfer the client to a comfortable chair

10. A client using a wheelchair a. May need to problem solve with the service provider regarding accommodations for the shelter
b. Would prefer that the service provider not offer help with mobility issues
c. Will usually bring her own adaptive equipment with her

11. When working with a client who has an intellectual disability, the service provider should a. Use child-like language during the conversation
b. Use concrete examples when explaining things
c. Assume that the client can not understand the situation

12. A person with an intellectual disability a. Is not a credible witness in court
b. Can more easily comprehend when you use simplified language
c. Does not usually experience domestic or sexual violence

13. When working with a client who has vision loss, the service provider should a. Provide a service animal to assist while at the shelter and support groups
b. Complete required forms for the client before her visit to the agency
c. Use furniture landmarks to help the client navigate in the office or shelter

14. A person with vision loss a. Needs you to talk a little louder, since she can't rely on her vision
b. Often has below average intelligence
c. May need alternate formats of printed materials

15. When providing services to a client with symptoms of depression, the service provider should b. Refuse services due to a mental health condition
a. Provide intensive mental health services
c. Acknowledge the possibility of depression

16. The client with depression a. May need to be referred to a licensed therapist
b. Will be silent during the conversation
c. Will unlikely benefit from support services offered by the agency

The North Carolina Office on Disability and Health is a program of the FPG Child Development Institute of the University of North Carolina at Chapel Hill