Case Studies
Big Business Discussion Questions
- How does Anna view her professional role
in this situation? What are her attitudes toward the child care
staff? How are her attitudes expressed in her actions?
- What does the center's staff perceive
Anna's role to be?
- What, if anything, would you have done
differently when entering the center? How would you have handled
the interaction with Melinda?
- Outline all the issues Anna faces in this
story. Which one(s) does she need to attend to immediately? What
resources might she have to help her determine what to do? What
exactly should Anna do or say before leaving the center today?
Write out the specific actions you would take and the words you
would use.
- Should the parents be told that their
children might not have been receiving milk for lunch at the center?
If so, who should tell them and how?
- Anna makes several references to the lack
of quality care she thinks she sees. What measures do we have,
or should we have, for determining if a center is providing not
only supervision, but also quality care?
- What can professionals do to help parents
become more knowledgeable about quality child care?
- What is the expected outcome, or rationale,
for "inspectors" offering technical assistance to centers
and family day cares? What kinds of training and information do
agencies like Anna's need to provide for their staff in order
to assist professionals like Anna in fulfilling their new roles?
- How could Anna begin to gradually provide
technical assistance to this child care center? Make a plan of
action for Anna to help her achieve this goal.
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