Installing and Configuring
Using the System
Troubleshooting

INSTALLING AND CONFIGURING

Q. What are the minimum requirements of the SSQR system?
A. Windows 95/98/Me or Windows NT/2000; 50 MB free disk space; connection to the Internet (if there are any firewalls, port 1521 to oracle.unc.edu must be open); CD drive. If you want the system installed on more than one computer, then the computers must be networked together. Call the FPG Team for more specific information about requirements.

Q. My local site configuration password doesn't work - what should I do?
A. Call the FPG Team: 919.966.3871. They will instruct you on how to proceed.

Q. Our partnership has a copy of the SSQR system on one computer, and now need to install it on a new computer. How do we go about doing this?
A. A partnership site can have multiple computers running SSQRS ONLY if the computers are networked together AND the SSQR system is installed to a network drive. Install to additional computers on the network by using the latest SSQRS installation CD. Be sure to specify the network directory as you are installing.

Q. I enter one part of the Quarterly Report into SSQR for our partnership (e.g., just Contribution data). Can another person at our partnership enter another part?
A. Yes, but you must adhere to the installation guidelines. You can either both work at the same computer, or you can install the SSQRS to a network drive and each have the system running on your computer. Do NOT install SSQR to more than one location. See the answer to the question above for more detail.

Q. Can I work on the Quarterly Report at home?
A. Because the SSQR system is to be installed to ONE location only, then you cannot install it at home (or to a non-networked laptop computer) if you have it installed and configured for your partnership at work. To do so could result a loss or a disruption of data for your partnership's account.

USING THE SYSTEM

Q. Where can I get a User Guide / Instruction Manual for this program?
A. The User Guide is available on the Evaluation Team web site at this address:
http://www.fpg.unc.edu/smartstart/qreport.html#SSQR
and is also included on any SSQRS installation CD that is version 2.0.9 or higher. The User Guide is available in PDF format. If you'd like us to send you a printed, 3-hole punched copy, send an email with your request to smartstart@unc.edu.

Q. I can't see the entire SSQRS screen on my monitor. What can I do about it?
A. The SSQRS screens are 640 pixels by 480 pixels and are not resizable. If your screen also happens to have that same resolution, then it might be difficult to see everything. To avoid that problem, you can increase your screen resolution. Click on the Start button > Settings > Control Panel and then double-click Display. Pick the Settings tab. In the section called Screen Resolution, move the slider bar to the "more" side to increase it to 800x600. Then click Apply and follow along from there.

Q. I have an idea for how to improve the SSQR system. How can I share this?
A. We would love to get feedback on the system and ideas about future features and enhancements. Please send comments to smartstart@unc.edu.

TROUBLESHOOTING

Q. I got a new computer. How do I get the SSQRS program AND my partnership data back on there?
A. First step: If possible, perform a Submit/Retrieve operation from the last computer that had the SSQR system on it, so all of your most recently entered data are sent up to the central server. Next, run the latest SSQR Installation CD. You will find Installation Instructions on the CD itself. The instructions tell you how to configure your partnership's local database. After you install the system and reconfigure your local database, then you and the new computer should be all set!

Q. I get a message that I "cannot connect to remote database." What should I do?
A. This could happen for a few different reasons. First, make sure that you are connected to the Internet, and attempt the step again. If you still get the message, then close out of any applications you are running and reboot (restart) your computer and try again. The problem might also be due to Internet traffic congestion - you might want to try the step again after an hour or so. If you still experience problems, call the FPG Team at 919.966.3871.